Stop Doing Yourself a Disservice by Doing Journey Mapping without Research
Stop Doing Yourself a Disservice by Doing Journey Mapping without Research
Stop Doing Yourself a Disservice by Doing Journey Mapping without Research
Customer Journey mapping is a popular tool and approach that many companies are using to better understand their customer’s experiences, pain points and satisfaction at individual touchpoints and…
The 2 Critical Stages of the Shopper Journey that Drive Retail Mobile Phone Use
The 2 Critical Stages of the Shopper Journey that Drive Retail Mobile Phone Use
The 2 Critical Stages of the Shopper Journey that Drive Retail Mobile Phone Use
Every marketing and brand manager knows that shoppers use their mobile devices during the shopping journey – but unfortunately few have insightful data about where, when and why. Onlin…
3 Reasons You Should Focus on Customer Journey Management – Not Just Customer Journey Mapping
3 Reasons You Should Focus on Customer Journey Management – Not Just Customer Journey Mapping
Customer Journey mapping is a popular tool and approach that many companies are using to understand their customer’s experiences, pain points and touchpoint satisfaction. Our experience is that this approach is a great first start for developing cust…
How Retailers Eliminate Sales Leakage through Customer Journey Mapping
How Retailers Eliminate Sales Leakage through Customer Journey Mapping
Every year retailers pour billions of dollars into marketing campaigns to draw shoppers to their stores. With a dizzying array of advertising options, promotions, coupons and ‘trending’ tactics combined with increasing competition from online retailers, it’s easy to be unsu…
3 Ways to Drive Benefits from Customer Journey Mapping
3 Ways to Drive Benefits from Customer Journey Mapping
Customer Journey Mapping is an innovative approach that leads to understanding customer insights, by “mapping” customer behavior, from brand awareness to initial consideration and purchase, through product usage and repurchase/referral.
Journey Mapping is an incredibly insightful approac…
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