Author: Gold Research Inc.
Is Pricing Perception Hurting Purchase Decisions—and How Can Customer Journey Mapping Fix It?
If you’ve had to make pricing decisions over the last few years, you’re not alone in feeling a bit uneasy about it.
The 2020 – 2023 stretch...
What Is Customer Journey Mapping?
Written by Gold Research Inc. on . Posted in Blog, Gold Journey Mapping.
Customer journey mapping is the process of researching and visually documenting every step a customer takes from the moment a need is triggered to the point of purchase, usage, repurchase, and recommendation.
It helps answer questions...
Brand Switching at Retail Stores – and 1 Insight You Need to be The Brand Leader
Written by Gold Research Inc. on . Posted in Gold Journey Mapping.
Every CPG brand manager knows that brand switching happens – when shoppers intend to purchase one brand coming into the store and walk out with another brand. And most brand managers think they know, but aren’t really sure where, how and why the...
Brand Switching at Retail Stores – and What You Need to be The Brand Leader
Written by Gold Research Inc. on . Posted in Gold Journey Mapping.
Every CPG brand manager worries about brand switching. Brand managers make investments to build awareness, trial, purchase intent – only to lose the sale because the shopper switched along the way. And most brand managers think they know why, but...
Turn your Path-to-Purchase Research into a Profit Machine with this Key Insight!
Written by Gold Research Inc. on . Posted in Gold Journey Mapping.
Most companies deploy path-to-purchase research by holding focus groups and surveys to capture customer sentiment and improvement ideas. These efforts are all necessary, but in most cases, struggle to show an ROI to senior management.
Gold...