Author: G01d0926
In-the-Moment Research – The Key to Customer Journey Insights
Understanding the key moments in a shopper’s path-to-purchase or customer’s product usage journey is the foundation to designing the on-brand experience that leads to the growth...
Why Relying Solely on Qualitative Research in Your Journey Maps is Not Good for Your Business
Written by G01d0926 on . Posted in Gold Journey Mapping.
Why Relying Solely on Qualitative Research in Your Journey Maps is Not Good for Your Business
Customer Journey mapping is a popular and effective tool that many companies are using to understand their customer’s experiences, pain points and touchpoint...
Stop Doing Yourself a Disservice by Doing Journey Mapping without Research
Written by G01d0926 on . Posted in Gold Journey Mapping.
Stop Doing Yourself a Disservice by Doing Journey Mapping without Research
Stop Doing Yourself a Disservice by Doing Journey Mapping without Research
Customer Journey mapping is a popular tool and approach that many companies are using to better...
Brand Switching at Retail Stores – and How You Can be The Brand Leader!
Written by G01d0926 on . Posted in Gold Intercepts™. No Comments on Brand Switching at Retail Stores – and How You Can be The Brand Leader!
Brand Switching at Retail Stores – and How You Can be The Brand Leader!
Every CPG brand manager worries about brand switching. They make their investments to build awareness, trial, purchase intent – only to lose the sale because the shopper switched...
The 2 Critical Stages of the Shopper Journey that Drive Retail Mobile Phone Use
Written by G01d0926 on . Posted in Gold Journey Mapping. No Comments on The 2 Critical Stages of the Shopper Journey that Drive Retail Mobile Phone Use
The 2 Critical Stages of the Shopper Journey that Drive Retail Mobile Phone Use
The 2 Critical Stages of the Shopper Journey that Drive Retail Mobile Phone Use
Every marketing and brand manager knows that shoppers use their mobile devices during...