Conversations with Masters:
How to Better Understand Your Customers™
Watch Gordon Hester and Connor Hester, Direct Selling Experts, Co-Founders, Shapetech Solutions, discuss:
- Customer journey mapping and how it has helped many direct selling organizations become more “customer-centric”, and achieve hyper-growth
- The important roles that trust, care, and impact play in making a deeper connection with customers
- How the end consumer experience can be optimized, and why prioritizing this is so critical for the direct selling industry
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