Conversations with Masters:
How to Better Understand Your Customers™
Watch Erik Vogel, Global Vice President, CX, Hewlett Packard Enterprise, share:
- How he is driving change internally while staying focused on the customer’s experience
- His key pillars to ensuring that all CX improvement efforts are in alignment with customer expectations
- Real-world examples of how customer journey mapping and personas can help align and unify different teams to a common goal and vision
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