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Conversations with Masters:

How to Better Understand Your Customers™

See Bridget Nelson, Head of Brand Performance, MassMutual, discuss:

    • How she measures the impact of marketing at the brand level
    • The benefits of deep-diving into the customer journey, from initial trigger to purchase, to create a relevant presence at each critical decision step
    • How customer journey research often opens various avenues of opportunities, knowledge, and dialogue that foster innovation

    Would you like to better understand your customers?

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