See how Brian Cobb, Chief Innovation Officer, Cincinnati/Northern Kentucky International Airport (CVG):

• Drove organizational change by focusing on removing key pain-points that were present in the different customer journey stages
• Leveraged customer journey mapping to help different departments better understand consumer behaviors and their underlying unmet needs
• Improved customer experiences with innovative changes that he researched and tested rigorously for impact

Gold Business-to-Business (B2B) Journey Mapping™

Gold Business-to-Consumer (B2C) Journey Mapping™