Ramon Novoa
MBA (Marketing)
Senior Director, Gold Research-SupportTM
Ramon is a bi-lingual market researcher specializing in both qualitative and quantitative research. He focuses on customer engagement, leading research and testing to discover the drivers of customer delight and building strategies to maximize it. He combines market research with loyalty surveys, behavioral analytics, and the voice of the customer to generate actionable insights that can be used to drive the business strategy.
Ramon has an MBA and BBA in marketing from the Inter American University
