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Conversations with Masters:

How to Better Understand Your Customers™

Watch Michael Nevski, Director Global Consumer Insights, Visa Inc., discuss:

    • How he develops customer personas and evaluates their business journeys
    • His best practices for increasing the adoption, and implementation, of research recommendations across different internal departments
    • Why it’s a good idea to always “design-for-success” when planning customer journey mapping and research projects

    Would you like to better understand your customers?

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