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Conversations with Masters:

How to Better Understand Your Customers™

See Mac Smith, Head of Cross Portfolio Research, Search & Assistant, Google, discuss:

    • Why customer journey mapping, when done right, is often responsible for outcomes that have a measurable impact on the business
    • How journey mapping can help optimize customer experiences
    • What business leaders need to keep in mind when trying to solve their customers journey challenges

    Would you like to better understand your customers?

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