Conversations with Masters:
How to Better Understand Your Customers™
Watch David Duganne, Senior Manager, Customer Insights, Dish Network Discussing:
- Why delivering the right message at the right time is crucial in optimizing customer journeys
- How competitor services influence your business and the promise your product holds
- What differentiates touchpoints as snapshots from the comprehensive story of customer journeys
- How pain points can be resolved by considering both customer and employee journeys
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