Conversations with Masters:
How to Better Understand Your Customers™
Watch Colton Fredy, Consumer Insights Manager, Select Health as he Discusses:
- Why understanding the “why” is crucial for departmental connection and customer journey mapping adoption
- How crafting strategies for self-service enhances customer journey navigation
- What instilling confidence in clients about their customer journey choices achieves
- When a hybrid approach merges customer perspectives with internal business insights for journey planning
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