Conversations with Masters:
How to Better Understand Your Customers™
See Bridget Nelson, Head of Brand Performance, MassMutual, discuss:
- How she measures the impact of marketing at the brand level
- The benefits of deep-diving into the customer journey, from initial trigger to purchase, to create a relevant presence at each critical decision step
- How customer journey research often opens various avenues of opportunities, knowledge, and dialogue that foster innovation
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