Location: Remote (U.S. based only)

We’re seeking a Customer Journey Mapping Consultant to support short-term, high-impact projects focused on deeply understanding and improving the end-to-end customer experience.

This is a freelance opportunity ideal for someone with strong qualitative and quantitative research skills who can uncover insights, visualize journeys, and influence cross-functional strategies with clarity and confidence.

🔍 Key Responsibilities:

• Creating journey maps based on qual & quant research executed by other Gold team members, or
• Guiding our qual moderators on discussion guide development, or
• Guiding our quant researchers on survey development, or
• Creating executive summaries  from qual and quant reports and other deliverables, etc., or
• Moderating qual sessions if needed.

✅ You’re a Fit If You Have

• 10+ years of experience in customer journey mapping.
• CCXP Certification Preferred.
• Proven expertise in both qualitative and quantitative research methodologies.
• Strong storytelling ability—can turn data into engaging, strategic narratives.
• Experience working cross-functionally with product, design, and operations teams.

💼 Bonus Points For

• Experience in B2C and/or B2B journey mapping projects.
• Background in CPG, retail, tech strongly preferred.

• Send in your resume with at least 2 examples of customer journey maps that you developed. 
• Applications without customer journey maps will be rejected.
• We are looking to engage directly only with candidates. Agencies or recruiters need not apply.